General Terms and conditions of sale - My ExpatBox
- Preamble
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the My ExpatBox website for all products offered. By placing an order, the customer unreservedly accepts these GTC.
- Legal Information
My ExpatBox
Company: My ExpatBox
Email: myexpatbox@myexpatbox.com
Website hosting provider: Subbly
- Purpose
These GTC exclusively govern the sales of themed boxes marketed by My ExpatBox through subscription or one-time, three-times or six-times purchase via the website.
- Products
My ExpatBox offers boxes containing a selection of food. Product descriptions and images are provided for reference only. My ExpatBox makes every effort to ensure the accuracy of this information but is not responsible for any variations in the products.
- Prices
Product prices are listed in euros (€), inclusive of all taxes (VAT). Shipping fees are stated separately. My ExpatBox reserves the right to modify prices at any time but agrees to apply the prices displayed at the time of order placement.
- Order
The order is confirmed once payment has been completed on the website. The customer will receive a confirmation email with the order summary. My ExpatBox reserves the right to cancel or refuse any order from a customer with whom there is an unresolved dispute regarding payment for a previous order.
- Subscription
The customer may subscribe to a monthly subscription to receive a box from My ExpatBox. The subscription renews automatically at the end of each period unless canceled by the customer under the conditions defined below.
7.1 Subscription Cancellation
The customer may cancel their subscription at any time, until the 20th of every month. Any cancellation must be completed via the customer account area or by contacting customer service.
- Payment
Purchases are payable by credit card or any other payment method offered on the website. Payment is debited at the time of order for one-time, three-times or six-times purchases and at the beginning of each period for subscriptions.
- Delivery
Products are delivered to the address provided by the customer when ordering. Delivery times may vary depending on the destination country. It is the responsibility of the customer to verify the accuracy of the delivery information provided.
9.1 Incorrect Address
In case of an incorrect delivery address provided by the customer, My ExpatBox cannot be held responsible for non-receipt of the box. Reshipping or replacement fees will be the responsibility of the customer.
- Right of Withdrawal
In compliance with German law, the customer has a right of withdrawal of 14 days from the receipt of their first box. To exercise this right, the customer must contact customer service via email and return the unopened box at their own expense. This right does not apply to food boxes that have already been opened.
- Complaints and Refunds
Any complaint regarding the receipt or content of the box must be addressed to customer service within 14 days of receiving the box. If the box is defective or non-compliant, the customer may obtain a refund or replacement, provided they can prove the defect or non-compliance.
- Liability
My ExpatBox is committed to providing quality service and delivering products in good condition. However, My ExpatBox disclaims any responsibility for the non-performance of its obligations resulting from a force majeure event as defined by German law.
- Personal Data
My ExpatBox collects and processes customers' personal data in accordance with the General Data Protection Regulation (GDPR) and German law. For more details, please see our Privacy Policy (https://www.myexpatbox.com/privacy-policy-1)
- Intellectual Property
All elements of the My ExpatBox website (texts, images, logo, etc.) are the exclusive property of My ExpatBox or its partners. Any reproduction of the website, in whole or in part, without prior authorization, is prohibited.
- Modification of the GTC
My ExpatBox reserves the right to modify these GTC at any time. The new GTC will apply to orders placed after their publication on the website.
- Applicable Law and Jurisdiction
These GTC are governed by German law. In case of dispute, the parties agree to seek an amicable solution before referring the matter to the competent courts.
- Customer Service
For any questions or complaints, please contact our customer service via email at: blandine.espinasse@myexpatbox.com.